Objective
Audio Visual Specialist position in a dynamic environment where continued learning of technology-related skills is encouraged and customer focus is key.

Skills & Abilities
·         Experienced Audio Video Operations Manager with 20+ Years of experience in AV equipment setup and operations, Video                   Teleconferencing, Event Operations, and Presentations
·         Experience in equipment management, purchasing, maintenance, testing, managing repairs, and  troubleshooting AV and                     related computer equipment
·         Expert in Adobe Photoshop , Illustrator and the Adobe Creative Suite
·         Expert knowledge of Tandberg and Polycom VTC equipment, networking and running Video-Conferencing in both unsecure                 and secure environments
·         Working knowledge of H.320, H.323 and SIP videoconferencing standards
·         Knowledge of End Point Management: TMS and Web GUI
·         Experience in supporting and troubleshooting AMX and Cisco AV/VC devices – Cisco
          SX20/C40/C60/SX80, MX Series, Crestron, LCDs, and Projectors etc.
·         Production support: Audio recording, production and media management of audio files
·         Video recording, production and media management for video files
·         Use, support and training of AV equipment and software
·         Photography
·         Strong knowledge of physical and network security experience

Experience
Security Manager & Assistant Program Manager — Global Knowledge
Oct 2018 - Present
Responsible for safeguarding all government equipment, information and property.
Establish and implement methods of keys/key card control.
Serve as Visitor Control Custodian (VCC) to manage risk and monitor compliance for government sensitive/unclassified information and cleared personnel.
Enforce document control, and security processes and procedures.
Enforce facility compliance with all policies and directives.
Provide and manage required initial and refresher security training to personnel.
Assist with management of secure storage and work spaces.
Conduct periodic inventories of accountable unclassified material / installation access request / staff personnel qualifications / and instructor qualifications.
Coordination of tests, inspections and repairs of facility such as Fire, Safety and Maintenance.
Destruction of FOUO material and perform maintenance of physical security logs.
Responsible of in/out processing personnel.
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Manage the US Army in Europe IT Training (AEITT) Program including the successful delivery of all IT training program deliverables.
Work closely with Program Managers, Product Managers, Curriculum Development, National / Federal Account Executives, Outside Contractors / Vendors, Subject Matter Experts, US / International Operations, and Sales Support.
Focus on overall client / program satisfaction
Program Scope Management and QA / Continuous Process Improvement
Established status reporting system to track program progress to completion.
Track and report on training issues at the individual sites and program level to ensure issues are identified, communicated and resolved in a timely and effective manner to keep the program on track.
Identify and manage risk associated to the program success, determine the probability of occurrences, identify the potential impacts, and determine the appropriate mitigation strategy and contingency plans.


Visual Information Specialist — United States Department of Defense
Nov 2007 — Oct 2018
Provided Audio Video equipment setup and Conference Room Operations, Presentations, Video Teleconferencing and Graphic Design in support of the Commander of United States Air Forces in Europe and Africa
Recognized by the White House Communications Agency for superior Audio Video and Video Conferencing support to Michelle Obama
Directly support and operate conferences for US military Generals, Senior NATO Officers and Global Dignitaries
Primary Visual Information Specialist having provided audio visual products and services for the US Army Reserve Command, and as secondary VTC operator for 3 video-teleconference systems
Lead Visual Information Specialist, providing all audio visual products, services and photography required by the installation and tenant organizations at the McAlester Army Ammunition Plant. Administered, monitored, and evaluated operating expenditures, as well as prepared future operating budget estimates.
Coordinated the design and installation of a base-wide visual communications system allowing the commander to disseminate information as video, audio, or presentation in real time base wide
Shot over 2,500 Photographs covering base operations, VIP tours, ceremonies and equipment
Senior Visual Information Manager in Balad, Iraq, Oversaw all multimedia and graphic projects to include the online information portal for the Brigade Headquarters. Operated and maintained all VTC and IT related equipment.
Developed comprehensive command public information, media relations and community relations programs to convey information and policy concerning AFSB to soldiers, Department of Defense civilians and contractors serving the Brigade Headquarters


Operations Manager — Visual Aids Electronics
Apr 2007 — Nov 2007
Managed the setup, operations and layout of large-scale audio/video productions for trade shows, social events and VIP speaking engagements
Trained new employees in creating set designs, repair and operation of various audio/video equipment


Visual Information Specialist — United States Army / Air Force
Oct 1995 — Apr 2011
Lead multimedia designer at Langley Air Force Base, duties included graphics design, photography, video editing, presentations, and video teleconferencing.
Provided projects for the ACC Commander, and the Pentagon.
Shift leader of the base Regimental Tactical Operations Center at Hohenfels, Germany, controlling over 250 troops during each training cycle and directly involved in training over 2250 military personnel
Operation of sophisticated audio visual equipment to include video and audio recorders, microphones, and switchers, digital and analog audio systems used in development of online course-training materials.
Built a sustainable and updatable online portal for Public Affairs and Visual Information offices to aid all in-country and external personnel to find current operations information.
Shift leader for video editing team in Operation Iraqi Freedom


Education
Penn Foster — Associates Degree in Graphic Design
Dec 2016 — Dec 2018
Current GPA – 3.57

Community College of the Air Force — Some College Coursework
49 Semester Hours 
Major: Audio Video Production, Visual Information 
Minor: Graphic Design 

Certifications:
·         Department of Defense Information School — Visual Information Certification
·         Department of Defense Information School — Advanced Image Editing
·         Level 1 Video-Teleconference course —Certification
·         Level 2 DISA Video-Teleconference course —Certification

Professional Publications:
·         Standard Operating Procedures (SOP) for Visual Information
·         Staffing Papers
·         Information Papers
·         Records Management books

References upon request
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